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77k is clear about what data we collect, why we collect it, and how you can review or update it at any point through your account. Access to our platform depends on your local law and eligible regions in Bangladesh.
When you open an account with us, we collect the details you provide during registration — your name, contact information, and the payment method you choose, whether that is Upay or Bank Transfer. We also record activity data generated during your sessions, such as login timestamps, device type, browser version and pages visited. This data lets us keep your account functional, verify transactions and respond to support requests you raise. We do not sell your personal data to third parties for marketing purposes. Data shared with payment processors like Upay or Bank Transfer is limited to what those processors need to complete or verify a transaction on your behalf. Cookies and similar tracking tools are used on our site to maintain your session state and understand how pages perform — you can manage cookie preferences through your browser settings. Where local law in Bangladesh requires specific data handling steps, we follow those requirements. If you are unsure whether access to our platform is permitted in your region, check the eligibility conditions set out in our terms before proceeding. We retain account data for as long as your account is active or as long as required by applicable legal obligations.
This policy covers data collected directly by 77k through your account, your transactions and your activity on this site. It does not extend to third-party services you reach through links we may display, or to payment processors operating under their own separate privacy frameworks. Understanding the boundary helps you know where to direct questions.
Data gathered when you register, log in or update your profile — including your name, contact details and chosen security method — falls within this policy. You can review and correct these details directly in your account settings at any time.
Payment records linked to Upay or Bank Transfer deposits and withdrawals are processed partly by those external providers. We hold a transaction reference on our side; the payment provider's own policy governs the data held at their end.
Cookies, session logs and browsing behaviour recorded while you navigate our lobby or game rooms are covered by this policy. You control cookie preferences through your browser; disabling certain cookies may affect how some pages load.
External links, payment gateways and studio software running inside our lobby operate under their own terms. We do not control their data practices and this policy does not extend to data those services collect independently.
You have practical options here — none of them require a formal legal process to start. If you want to see what data we hold against your account, log in and open the account settings page; the profile and transaction history sections show the core records we maintain. Found something that looks wrong? You can update your contact details directly in the profile fields shown there. For anything that cannot be changed through self-service — such as a correction to transaction metadata or a question about how a particular data field is used — contact our support team through the published routes listed on this page. We aim to acknowledge your request and confirm next steps; timelines depend on the nature of the request and any verification we need to run. If you want to close your account and have us remove data that is not subject to a legal retention obligation, submit a written request through support. We will confirm what can be removed, what must be retained under applicable rules, and when the process is complete.
Log in and open Account Settings to see the profile data and transaction history we hold. This is the fastest path — no support ticket needed for a read-only check.
Edit your name, contact number or email directly in the profile fields. Changes take effect immediately. If a field is locked, contact support with the correction you need.
If you have a question about how a specific data field is used or shared — for example, how your Upay payment reference is stored — send it through our support contact route and we will respond with a specific answer.
A written closure request submitted through support triggers our account removal process. We will confirm which data can be deleted and which must be retained under legal obligations before acting.
If your question is not answered by this policy or by your account settings, use the contact routes below. We handle privacy and data questions through the same support channels used for account help — there is no separate form to find. Response handling depends on request complexity; we confirm receipt and next steps as a first reply.
Open the chat widget from any page while logged in. Describe your privacy question and the support agent will either resolve it directly or escalate it to the relevant team.
Send your data or privacy question to the support email address published in the Contact section of this site. Include your registered account email so we can locate your records quickly.
The Help Centre lists policy-related articles covering account data, cookie settings and transaction records. Start there for quick answers before raising a direct support request.
We keep your data handling practices consistent and documented so you can check what applies to your account at any point. Our retention schedules, cookie settings and account security steps are each governed by this policy.
We keep account data for as long as your account remains open and for any period required by applicable law after closure. When a retention period ends and no legal hold applies, we delete or anonymise the data in line with our internal schedule.
Session cookies keep you logged in and remember your lobby position. Analytics cookies help us understand page performance. You can block or clear cookies in your browser settings; note that blocking session cookies will log you out between visits.
Password authentication protects your account on every login. If you notice unfamiliar login activity, change your password immediately through Account Settings and contact support so we can review recent session records tied to your account.
When we update this policy, we publish the revised version on this page. Continuing to use the platform after a change is posted means you have seen the updated terms. Contact support if any change raises a question specific to your account.
Below are the questions we hear most often about how 77k handles your account data, cookies and privacy rights. If your question is not here, contact support through the routes listed on this page.
We collect your name, contact details and the payment method you select — such as Upay or Bank Transfer — during registration. We also record device and browser information when you log in. You can review what is stored in your Account Settings at any time.
We share data only where necessary — for example, passing a transaction reference to Upay or Bank Transfer to process a payment. We do not sell your personal data to third-party marketing services. Payment processors operate under their own separate privacy policies for the data they hold.
Log in and open Account Settings. Your profile fields and transaction history are visible there. You can edit most contact details directly. For any field that cannot be changed through self-service, raise a request through our live chat or email support route.
Yes. Send a written deletion request through our support email. We will confirm which data can be removed and which must be kept under applicable legal obligations. Once the process is complete, we will notify you of what was deleted and what was retained.
We use session cookies to keep you logged in and analytics cookies to track page performance. You can manage or block cookies in your browser settings. Blocking session cookies will log you out between visits; other site functions may also be affected depending on your browser configuration.
Access depends on your local law and eligible regions. We do not confirm eligibility on behalf of any specific location. Check the eligibility conditions in our terms and consider your own local legal position before opening or using an account.